Your data
Delete your I-Trust account
You can delete your I-Trust account yourself, at any time, from inside the app. This page explains how, what is deleted straight away and what we are legally required to keep.
Option 1: delete in the app (immediate)
- Open the I-Trust app and sign in.
- Go to the Account tab.
- Tap Delete account.
- Confirm the deletion (enter your password if you set one).
Deletion happens immediately. You are signed out on all devices and cannot sign in again with that account.
Option 2: request deletion by email
If you cannot access the app, email info@itrustsystems.com with the subject “Delete my account”, from the email address registered to the account, and include your full name. We may ask you to confirm your identity first. We process email requests within 30 days, and confirm to you when it is done. You can also call 800 487878.
What is deleted and what is kept
What happens to your data depends on whether you have a service relationship with I-Trust.
| Your situation | Deleted | Retained |
|---|---|---|
| You created your account yourself in an earlier version of the app, nobody else uses your customer file, and you have no AMC contract and no maintenance reports (for example you only signed up and sent a request) | Everything: login (including any Sign in with Apple link, which we also revoke with Apple), profile, devices and push tokens, sessions, requests, messages, photos, saved villas and your customer record. | Nothing linked to you, apart from security logs (about 180 days) and backups (rotate every 14 days). |
| You have an AMC contract or signed maintenance reports, your customer file was set up by I-Trust, or other people (for example family members) use the same customer file | Your login (including any Sign in with Apple link, which we also revoke with Apple), profile, devices and push tokens, and all sessions. | The customer file and its service records: villas, contracts, signed maintenance reports and requests. They are kept for legal and contractual reasons, up to 5 years after the end of the service relationship, and are disconnected from your deleted login. Messages you wrote keep the name shown at the time, as part of the service record. |
Timelines
- In-app deletion: immediate.
- Email requests: within 30 days.
- Security logs and session records: automatically removed after about 180 days.
- Backups: rotate every 14 days, so deleted data disappears from backups within 14 days.
- Retained service records: deleted or anonymised when the retention period (up to 5 years after the service relationship ends) expires.
Deletion cannot be undone. Save any maintenance report PDFs you want to keep: open Reports, tap a report and use the share button. If you only want to stop notifications, switch them off in your phone’s settings instead.
Staff accounts
I-Trust staff can delete their own account in the app: More → Delete account, then confirm (with the password, if one is set). The account is deactivated and anonymised immediately; messages and maintenance reports written by that person keep their name as part of the service record. The last remaining administrator must make another person an administrator first. An administrator can also deactivate a staff account at any time.
Questions
See our Privacy Policy for how we handle your data, or contact us at info@itrustsystems.com or 800 487878, Monday to Saturday, 8:00 AM – 6:00 PM (GST).